Dear valued customers, kindly note that your lip scrub or lip balm may arrive with oil residue or slight melting during transit. Simply restore its texture by refrigerating for a few minutes, then allow it to return to room temperature. 

We periodically update our formula, so there may be a discrepancy between the ingredient list on your current lip care product and what is displayed on our website store.

PLEASE NOTE: REFILLS ARE SOLD SEPARATELY. YOU MUST HAVE PURCHASED THE ORIGINAL ULTRAVIOLET BLACK GLASS BOTTLE IN ORDER TO BUY THE REFILLS. WE HAVE THE RIGHT TO CANCEL ORDERS THAT DO NOT COMPLY.

Before using any lip care product regularly, make sure to conduct a patch test. Store your lip scrub or lip balm in a cool, dry place, which is crucial for prolonging its shelf life.

⛔️DISCLAIMER: These statements have not been evaluated by the Food and Drug Administration.

OUR LIP GLOSSES, LIP OILS & LIP BALMS ARE HANDMADE AND HAVE A SHELF LIFE OF 12 MONTHS. OUR LIP SCRUBS & LIP SERUMS HAVE A SHELF OF 3 TO 6 MONTHS. WE ADVISE THAT YOU DISCARD AFTER THESE TIME FRAMES . 

In our specially designed reusable jar or bottle — crafted from lightproof ultraviolet glass, providing both airtight and leakproof protection—proper storage conditions are ensured. With these measures and when kept in a cool, dry environment, your homemade lip scrub for example will typically maintains its quality for approximately 3 to 6 months.

Vigilance is key; regularly inspect products for any alterations in color, scent, or texture. If any signs of spoilage arise, it’s recommended to discard the product. Your safety and satisfaction are our top priorities.

PROCESSING TIMES:
PLEASE ALLOW 1-5 BUSINESS DAYS (EXCLUDING WEEKENDS OR HOLIDAYS) FOR ORDER PROCESSING. SHIPPING TIMES ARE ESTIMATED TO BE BETWEEN 3-10 DAYS FOR US ORDERS AND 7-21 DAYS FOR INTERNATIONAL ORDERS.

NOTE:
ENSURE YOUR NAME AND ADDRESS ARE CORRECT WHEN MAKING A PURCHASE. IF AN ORDER IS SHIPPED TO AN INCORRECT ADDRESS DUE TO CUSTOMER ERROR, THE CUSTOMER IS RESPONSIBLE FOR THE RESHIPMENT FEE. PLACING AN ORDER INDICATES AGREEMENT WITH THIS POLICY.

IMPORT AND DUTY FEES:
ALL INTERNATIONAL ORDERS MAY INCUR IMPORT AND/OR DUTY FEES, DETERMINED BY THE COUNTRY OF IMPORT AND ORDER VALUE. THESE FEES ARE NOT INCLUDED IN YOUR LIPPIE ORDER TOTAL. LIPPIE IS NOT RESPONSIBLE FOR IMPORT/DUTY FEES, AND ALL FEES MUST BE SETTLED BY THE PARCEL RECIPIENT. PLACING AN INTERNATIONAL ORDER WITH LIPPIE SIGNIFIES AGREEMENT WITH THIS POLICY.

As a small, budding operation, we at LIPPIE, prioritizes delivering quality products and service to our valued customers. At this time, we regret to inform you that we are unable to process refunds or exchanges for lip scrub, lip balm, lip serum, lip oil or lip gloss orders. We understand that individual preferences may vary, but for hygiene and safety reasons, we cannot resell opened or used lip products. This policy is partly due to the nature of our business as we carefully manage inventory and ensure product integrity. 

Please note that as we grow and evolve, our policies may adapt to better serve you. We encourage you to reach out to our customer service team if you have any concerns or issues with your order. We are committed to addressing any quality issues or errors on our part promptly. We appreciate your understanding and continued support during this exciting journey. If you have any questions or concerns, please don't hesitate to contact our friendly customer service team. Thank you for choosing LIPPIE!